Refund policy
Shipping Overview
Remodel Outlet ships plumbing fixtures, hardware, and appliances using both standard parcel carriers and specialized freight services.
Free shipping is not included unless explicitly stated on the product page.
Some oversized or heavy items such as bathtubs, showers, and appliances require specialized freight handling rather than standard parcel delivery.
Freight Items & Lead Time
Products shipped via freight typically have an estimated 1-2 week lead time. This extra time allows for careful inspection, secure packaging and palletization, and coordinated freight transit of oversized items. Estimated lead times are noted on applicable product pages.
All Sales Are Final
All purchases made through Remodel Outlet are final at the time of sale. We do not accept returns, and no refunds will be issued under any circumstances. Please verify all product specifications, dimensions, finish, and compatibility with your installer or contractor before placing your order.
It is the Buyer's responsibility to confirm that the product(s) ordered meet all specifications, requirements, and local code compliance prior to purchase. Remodel Outlet is not responsible for whether a product fits space requirements, matches décor, or whether there is sufficient access for installation or use.
Please confirm with your contractor, designer, and/or installer that all items being ordered constitute all related products and parts needed for your project. Remodel Outlet will be pleased to provide added items not included on the original order; such add-ons will be billed to the Buyer separately.
No Exchanges
We do not process exchanges. Because all sales are final, items cannot be returned or exchanged for a different product.
Order Cancelations
Orders cannot be canceled after 48 hours of placing the order.
We always do our best to accommodate changes when possible, and we encourage you to contact us as soon as possible if you need assistance.
For questions about your order, contact us at sales@remodeloutlet.com.